5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is important to employ a method of verification and quality management to make sure that issues connected with the deficiency of doing these tasks do not begin to occur.
In this guide we will discuss five (5) easy actions to improving your security guard service and achieving what you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another superb method to display whether the guard is a good match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from this shield and it provides you a chance to ask a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the guard’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your premises?
• Just how long is each new officer trained?
• Just how long does the security firm double lender? (Double banking is the process of experiencing a veteran guard working at the exact same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to each of the questions and make certain that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes into preparing a shield to operate at your premises.
Guard supervision is one of the main factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as not as a region of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of remote oversight that prove most successful are:
If your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your premises. These monitoring systems allow the security guard company to monitor the log and time the action of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the security guard provider provides a method of making certain that each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure that they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident that the consultant is not really a security guard company. If that’s the case, your audit is sure to develop issues with your existing security guard company.